Terms of Service
Last Updated: [Insert Date]
Welcome to EagleCrest Global Services Limited. These Terms of Service (“Terms”) govern your use of our website https://www.eaglecrestgsl.co.uk and any cleaning or facility management services we provide. By accessing our site or using our services, you agree to be bound by these Terms.
Please read them carefully.
1. About Us
EagleCrest Global Services Limited is a registered UK-based company offering a wide range of residential and commercial cleaning and facility management services.
Contact Details:
📧 Email: info@eaglecrestgsl.co.uk
📞 Phone: 07955 249 458
2. Scope of Services
We provide professional cleaning and facility management services, including but not limited to:
- Move-In / End of Tenancy Cleaning
- Commercial and Office Cleaning
- Residential Cleaning
- Deep Cleaning
- Recurring Cleaning Services
- Oven & Window Cleaning
- After Builders Cleaning
- Pressure Washing
Each service is subject to a specific service agreement or booking confirmation, which will outline service dates, times, locations, scope, and pricing.
3. Booking and Payment
- All bookings are subject to availability and confirmation.
- You may request a quote online, by phone, or by email.
- Payment is due as agreed — either upfront or upon completion, depending on the service.
- We accept major payment methods, including bank transfer and card payments.
- Recurring services will follow an agreed billing schedule.
Late payments may incur additional charges.
4. Cancellations and Rescheduling
We understand things change. However:
- For one-off or first-time bookings, we require at least 24 hours’ notice for cancellations or rescheduling.
- For recurring services, a minimum 48 hours’ notice is required.
- Cancellations made without the required notice may be subject to a cancellation fee.
5. Access to Premises
It is your responsibility to ensure our cleaning team has safe access to the property at the scheduled time. If access is not provided or delayed, additional fees may apply.
6. Satisfaction Guarantee
We aim to provide top-tier service every time. If you are not satisfied with our work, please notify us within 24 hours of service delivery. We will make every effort to resolve the issue, including re-cleaning affected areas if appropriate.
7. Health & Safety
To protect both our staff and your property:
- Please disclose any known hazards (e.g., fragile items, pets, security alarms).
- Our team will not handle biohazardous materials or conduct work in unsafe conditions.
- We reserve the right to suspend service if health or safety is compromised.
8. Use of Eco-Friendly Products
As part of our commitment to sustainability, we use environmentally friendly and energy-efficient products wherever possible. If you require specific products or methods, please let us know during booking.
9. Liability
- We are fully insured and take great care with your property.
- However, we are not responsible for pre-existing damage or items not disclosed as fragile.
- EagleCrest shall not be liable for loss or damage resulting from circumstances beyond our control.
10. Intellectual Property
All website content, logos, designs, and branding are the property of EagleCrest Global Services Limited. You may not reproduce, copy, or distribute any content without our prior written consent.
11. Changes to These Terms
We may revise these Terms at any time. Updates will be posted on this page and will be effective immediately upon publication. Your continued use of our website or services signifies your acceptance of any changes.
12. Governing Law
These Terms are governed by and construed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions about these Terms or our services, please contact us:
📧 Email: info@eaglecrestgsl.co.uk
📞 Phone: 07955 249 458
🌐 Website: www.eaglecrestgsl.co.uk