Hotel Cleaning Overhaul – Luxury Standards for Guest Satisfaction

Project Information

Our mission: deliver a top-to-bottom clean that would restore 5-star review ratings, prevent future complaints, and create a consistent, luxurious environment for every guest.

  • CategoryOffice
  • ClientLuxeStay Hotel London
  • Start Date02.07.2023
  • End Date01.06.2024
  • Websitewww.eaglecrestgsl.co.uk
  • Rating

Project Description

A boutique hotel in central London approached EagleCrest Global Services to upgrade their daily cleaning standards and complete a one-time deep clean across all guest areas, including rooms, reception, restrooms, and kitchen zones. With guest reviews directly impacting bookings, cleanliness was a top priority. The hotel needed both visible sparkle and invisible hygiene — and they needed it fast.

Our mission: deliver a top-to-bottom clean that would restore 5-star review ratings, prevent future complaints, and create a consistent, luxurious environment for every guest.

Challenges

Cleaning while the hotel remained open to guests

Urgent need to reverse recent cleanliness-related complaints

Deep cleaning under, behind, and above furniture in suites and common areas

Odour elimination in enclosed hallways and lift spaces

Maintaining discretion and minimal disruption during working hours

Solutions

EagleCrest scheduled staggered room cleans and discreet team shifts, using high-performance equipment and odour-neutralising treatments. We ensured all public areas were detailed to luxury standards and guest rooms were left pristine and photo-ready.

✔ Mattress, curtain, and upholstery steam cleaning
✔ Grout, tile, and shower head descaling in all bathrooms
✔ Polishing of glass, mirrors, and metal fixtures
✔ Deep-cleaning carpets and wood floors in suites and corridors
✔ Room-by-room final inspections for quality control

Outcome: The client saw a noticeable uptick in guest satisfaction and received new positive reviews within one week of our work. Their Booking.com cleanliness rating improved from 7.8 to 9.3.